Overview FAQ

Basics

What can I build with VoiPay?
VoiPay provides an integrated billing and telephony platform to enable you to connect any caller to your telephony platform - from anywhere in the world. Thousands of businesses - from large corporates to one-man bands - can use VoiPay.

VoiPay also offers you a micropayments integration meaning you can offer consumers a simple way to make one off purchases from your website.

Can I see a demo?
Absolutely - click here.

Can I try VoiPay out on my site to help me decide?
Yes. Click here to set-up an account and configure a no-risk, 100% free trial on your demo site - with credit card billing disabled, but routing through to your DDI / telephony platform.

Is VoiPay a truly global service?
Yes. We provide local rate access numbers for callers in many countries - and in all other countries customers can either call an international telephone number or use their PC to make a VoIP call, just like Skype (no telephone required).

What reporting does VoiPay offer?
VoiPay offers industry leading reporting all linked to your single login. As well as setting up your services, you can see live traffic stats from all your websites.

Technical

Do I need to be developer to use VoiPay?
No. You just need to embed a small piece of code into your site - and configure a DDI on your telephony / IVR platform to accept incoming calls.

What is a DDI / telephony platform?
A DDI is the telephone number which we will route callers to on your telephony platform.

I don't have a telephony platform - can you help?
Yes - click here to contact us.

Does VoiPay support affiliate programmes?
Not yet. Watch this space.

Billing

Can callers pay in their own currency?
Yes. Callers can choose to pay in British pounds (GBP), United States dollars (USD), euros (EUR) or Australian dollars (AUD).

Does VoiPay allow high risk services?
Yes. You will see from our pricing that the outpayments are lower on high risk services, to reflect the higher cost of credit card processing levied by the banks. Get in touch to determine whether your service is high risk.

Who does VoiPay use for credit card processing?
We use a range of credit card processors.

Does VoiPay take care of fraud management and chargebacks?
Yes. We have sophisticated fraud detection and prevention systems in place to minimise the risk whilst also ensuring that as few transactions as possible are rejected. We manage all this for you. In the event that chargebacks do occur, then these may be passed on to you.

 

Pricing and getting paid FAQ

How much does it cost?

For credit card billing, each credit costs users £0.083 GBP + VAT or £0.10 GBP including VAT (approx. $0.16 USD or €0.12 EUR).

Set-up a no-risk, 100% free trial to experiment with how VoiPay works on your site. You choose how many credits to charge your customers per minute for each call.

VoiPay also offers premium rate calling for a number of countries and includes a mobile voice short code in the UK. This is currently in beta, however, if you'd like to try it, then just drop us a line and we can get this added to your account and provide you with our competitive payout rates.

How do I get paid?

Once you have setup a VoiPay account, simply contact us with your bank details, together with your VoiPay registration details.

Upon reaching a minimum earning of £25.00 GBP including VAT (approximately $40.00 USD or €30.00 EUR), we will pay out your earnings to your bank 60 days from month end.

We pay you the following per credit (excluding VAT):

credits / month low risk high risk (*see below)
0-25k £0.055 / credit £0.050 / credit
25k-100k £0.058 / credit £0.053 / credit
> 100k Contact us Contact us

Credit card processing fees are included in our pricing.

* Banks and credit card processors charge more for processing transactions deemed high risk - please contact us for further information

 

Calls and numbers FAQ

Inbound numbers

Below is a table of supported countries and DDI / DID for inbound routes to VoiPay.

Country Rate Phone No
Austria Standard Rate 720 882 622
Austria Premium Rate (beta) 0930 822 126
Australia Standard Rate 1902 256 779
$4.24 / min GST inc. Pay/mobile extra
Service offered by Orca Digital Limited
Australia Premium Rate (beta) 0930 822 126
Bahrain Standard Rate 1619 9160
Belgium Premium Rate (beta) 0907 07731
Brazil Standard Rate (11) 4950-8050
Canada Standard Rate (819) 800-0710
Cyprus Standard Rate 22232400
Germany Standard Rate 157 05 00 86 86
Germany Premium Rate (beta) 0900 55 22 523
Denmark Standard Rate 89 88 05 50
Dominican Republic Standard Rate (829) 954-8200
Estonia Standard Rate 668 2777
Spain Standard Rate 91 187 66 56
Finland Standard Rate 075 325 2900
France Standard Rate 09 75 18 21 30
Hong Kong Standard Rate 5808 3810
Ireland Standard Rate (076) 680 1080
Ireland Premium Rate (beta) 1 580 932401
Israel Standard Rate 03-939 9979
Italy Standard Rate 041 963 8455
Japan Standard Rate (03) 4579-8502
Lithuania Standard Rate 5214 0444
Malta Standard Rate 27 781 177
Netherlands Standard Rate 085 888 1173
New Zealand Standard Rate 03-288 0101
New Zealand Premium Rate (beta) 0900 40003
Peru Standard Rate (1) 7071212
Poland Standard Rate (58) 881 00 60
Puerto Rico Standard Rate (787) 919-0333
Portugal Standard Rate 308 802 666
Sweden Standard Rate 010 884 48 57
El Salvador Standard Rate 2113 3232
United Kingdom Standard Rate 0203 475 2670
United Kingdom Premium Rate (beta) 0909 654 1770
United Kingdom Premium Shortcode (beta) 69240
United States Toll Free (888) 399-6707
United States Standard Rate (347) 609-0770
South Africa Standard Rate 0875 502205
Other nationals Standard Rate +1347 609 0770

 

Outbound numbers

Below is a table of supported countries and DDI / DID for outbound routes from VoiPay.

Country Permission Prefix
Argentina Allowed +54
Not allowed +549
Australia Allowed +61
Not allowed +610, +611, +614, +615, +6116, +6189
Austria Allowed +43
Not allowed +438, +439, +4350, +4357, +4359, +4368, +43454, +43644, +43650, +43660, +43661, +43663, +43664, +43665, +43666, +43667, +43668, +43669, +43676, +43677, +43678, +43680, +43681, +43688, +43699, +43711, +43720, +43730, +43740, +43780, +43810, +43820, +436555, +4369988, +4369989
Belgium Allowed +32
Not allowed +3244, +3245, +3247, +3248, +3249, +3270, +3288
Brazil Allowed +55111, +55112, +55113, +55114, +55115, +55211, +55212, +55213, +55214, +55215, +55311, +55312, +55313, +55314, +55315
Not allowed +55, +554, +555, +556, +557, +558, +559, +5511, +5512, +5513, +5514, +5515, +5516, +5517, +5518, +5519, +5520, +5521, +5522, +5523, +5524, +5525, +5526, +5527, +5528, +5529, +5530, +5531, +5532, +5533, +5534, +5535, +5536, +5537, +5538, +5539, +5541, +5542, +5543, +5544, +5545, +5551, +5562, +5565, +5569, +5573, +5575, +5581, +5582, +5583, +5592, +55116, +55117, +55118, +55119, +55216, +55217, +55218, +55219, +55316, +55317, +55318, +55319
China Allowed +86
Not allowed
Denmark Allowed +45
Not allowed +452, +4530, +4531, +4540, +4541, +4542, +4550, +4551, +4552, +4560, +4561, +4570, +4580, +4590, +45531, +45532, +45534, +45535, +45536, +45539, +45721, +45922, +455319, +455330, +455331, +455332, +455334, +455335, +455336, +455337, +455338, +455339, +455370, +455371, +455372, +455373, +455374, +455375
France Allowed +33
Not allowed +336, +337, +33508
Germany Allowed +49
Not allowed +491, +49700, +49701, +49800, +49900
Greece Allowed +30
Not allowed +306, +309
Hong Kong Allowed +852
Not allowed
India Allowed +91
Not allowed
Ireland Allowed +353
Not allowed +3538
Israel Allowed +972
Not allowed +9724, +9725, +9726, +97222, +97232, +97269, +97282, +97292
Italy Allowed +39
Not allowed +393
Japan Allowed +81
Not allowed +812, +817, +818, +819, +8160
Korea Republic of Allowed +82
Not allowed +821
Malaysia Allowed +603
Not allowed +60, +601
Mexico Allowed +5233, +5255, +5281
Not allowed +52, +521, +522, +524, +526, +527, +529, +5231, +5232, +5234, +5235, +5237, +5238, +5239, +5258, +5259, +5282, +5283, +5284, +5286, +5287, +5289
Netherlands Allowed +31
Not allowed +316, +318, +319
New Zealand Allowed +64
Not allowed +642
Norway Allowed +47
Not allowed +470, +474, +478, +479, +4759, +4790, +4791, +4795, +47591, +47592, +47599, +475900, +475901, +475902
Poland Allowed +48
Not allowed +4850, +4851, +4860, +4864, +4866, +4869, +4872, +4878, +4879, +4888, +4890
Portugal Allowed +351
Not allowed +3516, +3519
Russia Allowed +7495, +7499, +7812
Not allowed +7, +73, +75, +77, +79, +741, +742, +747, +748, +782, +783, +784, +785, +7491, +7492, +7493, +7494, +7496, +7498, +7814, +7815, +7818
Singapore Allowed +65
Not allowed
Spain Allowed +34
Not allowed +346, +3451
Sweden Allowed +46
Not allowed +467, +4610, +4620, +4670, +4673, +4676, +46124, +46126, +46127, +46129, +46252, +46308, +46376, +46450, +46458, +46518, +46519, +46592, +46593, +46595, +46596, +46665, +46673, +46674, +46675, +46676
Switzerland Allowed +41
Not allowed +4120, +4158, +4174, +4176, +4177, +4178, +4179, +4180, +4184, +4186, +4190, +4199
Taiwan Allowed +886
Not allowed +8866, +8867, +8869
Thailand Allowed +66
Not allowed
United Kingdom Allowed +44
Not allowed +447, +448
United States and Canada Allowed +1
Not allowed +1867, +1907
Venezuela Allowed +58212
Not allowed +58, +584, +58241, +58261

Can't find a country in the table above?
If the DDI / DID is not listed in the table above, it is not supported by default. Please get in touch to request a specific DDI / DID or to talk through your needs.

 

Security FAQ

As a premium web telephony platform, VoiPay is typically connected to DDIs/DIDs or phone numbers which you own - which then connect to your IVR or calling platform. VoiPay's call security features help you to secure this routing, ensuring your DDIs/DIDs only accept verified VoiPay calls.

Override caller ID

With the override caller ID feature, you can configure all inbound calls to your platform to appear to come from a number you own. This allows you to be sure that your IVR platform only accepts calls from the caller ID you configured.

Note: This will prevent VoiPay from delivering the original caller ID with each call, however all CLIs (caller IDs) are available for download from my.voipay.net.

Adding and verifying new caller ID

You can only configure the override caller ID feature with numbers that you own and have verified. This is to ensure that spoofed numbers are not allowed. The process to verify is simple. Enter the phone number you wish to verify, a call will be placed to that number to prompt you for the verification PIN. Enter your PIN and wait for confirmation that the verification process is complete. Once a number has been verified, you can use it to set up your override caller ID.

DTMF Whisper

The DTMF whisper feature is another way to secure your IVR or calling platform. You can configure a PIN for VoiPay to send you via DTMF tones upon call connection. This way, you can then ensure that your IVR platform only accepts calls with the correct PIN ‘whisper’ at the beginning of every call.

 

Promotions FAQ

Available promotions

Each type of promotion applies a different set of rules. The available promo types are listed below:

  • Free Credits
    • Allow users to receive FREE VoiPay credits to spend on your services. Users will be able to redeem the promotion only once.
  • Buy 1 Get 1 Free
    • Allocate FREE VoiPay credits depending on the amount of VoiPay credits the user purchases. User can redeem the promotion multiple times. e.g. User buys 100 VoiPay credits and gets another 100 VoiPay credits for free.

Request a new type of promotion
If the listed promo types above do not fit your requirements - simply request one by getting in touch.

 

Forums Support

You can use our forums to find answers and ask others who might share the same experience. Click here to visit the forums.

 

Contact Support

If all else fails, contact us.